1. Scope & Applicability

This Patient Privacy Policy (‘Policy’) applies to all individuals who interact with Dr Randeep Singh, including but not limited to:

• Patients who visit the clinic or hospital in-person.
• Patients who book and attend online DRS (Doctor) consultations via www.drrandeepsingh.com.
• Legal guardians, family members, or carers acting on behalf of a patient.
• Individuals who submit enquiries, contact the clinic by phone or email, or use any digital services offered by the clinic.

This Policy covers all forms of personal data and sensitive personal data (including health/medical data) collected, processed, or stored by Dr Randeep Singh, whether in digital, electronic, or physical form.

2. Definitions

In this Policy, the following terms shall have the meanings assigned to them:

3. Information We Collect

Dr Randeep Singh collects the following categories of information:

3.1  Personal Identification Information

• Full name, age, gender, and date of birth.
• Residential address, city, state, and PIN code.
• Mobile number and email address.
• Government-issued identification (Aadhaar, PAN, Passport – where required for insurance/billing).

3.2  Medical & Health Information

• Chief complaint, symptoms, and medical history.
• Previous diagnoses, treatment history, and surgical history.
• Oncology-specific data: type of cancer, staging, treatment protocol, chemotherapy/immunotherapy records.
• Diagnostic reports: blood investigations, imaging (CT, PET, MRI), biopsy, pathology reports.
• Current medications, allergies, and adverse drug reactions.
• Family history relevant to cancer risk.
• Genetic or molecular profiling data (where applicable).

3.3  Financial & Payment Information

• Consultation fees, payment transaction IDs, and bank reference numbers.
• Insurance details (policy number, insurer name) where applicable.
• Payment method details processed via secure payment gateways (Dr Randeep Singh does not store card data).

3.4  Digital & Technical Information

• IP address, browser type, and device information when using our website.
• Online appointment booking details, time stamps, and session logs.
• Communication records via email or phone.

4. How We Use Your Information

Dr Randeep Singh uses patient information strictly for the following purposes:

4.1  Clinical & Medical Purposes

• To provide medical consultations, diagnoses, and treatment planning.
• To maintain accurate and up-to-date medical records for continuity of care.
• To refer patients to other specialists or hospitals where clinically necessary.
• To facilitate laboratory investigations, imaging, and third-party diagnostic services.
• To conduct follow-up consultations and monitor treatment progress.

4.2  Administrative & Operational Purposes

• To schedule, confirm, reschedule, or cancel appointments.
• To process and verify online payments for consultation fees.
• To issue receipts, invoices, and financial records.
• To communicate appointment reminders and important health-related updates.
• To maintain compliance with healthcare regulations and accreditation standards.

4.3  Research & Education (Anonymised Only).

• No personally identifiable information will be used for research without explicit written consent from the patient.
• Anonymised data may be included in publications, academic presentations, or national registry reporting as required by law.

4.4  Legal & Regulatory Purposes

• To comply with court orders, statutory directives, or requests from government health authorities.
• To defend the clinic against legal claims or professional complaints.
• To report notifiable diseases or conditions as mandated under Indian law.

5. Disclosure & Sharing of Patient Information

Dr Randeep Singh treats all patient information as strictly confidential. We will NOT sell, rent, or trade your personal information. Disclosure is limited to the following circumstances:

5.1  Within the Clinical Team

• Information may be shared between Doctors, and any supporting clinical staff directly involved in patient care.
• All clinical staff are bound by professional codes of conduct and non-disclosure obligations.

5.2  Third-Party Healthcare Providers

• All disclosures are on a need-to-know, minimum-necessary basis.

5.3  Insurance & Third-Party Payers

• Where the patient has insurance coverage, relevant clinical information may be shared with the insurance company or TPA (Third Party Administrator) for claims processing.
• Only information necessary for the claim will be disclosed.

5.4  Authorised Persons

• To a legal guardian, next of kin, or authorised representative of the patient, where the patient has provided written consent or is incapable of providing consent.
• To an advocate or legal representative, only to the extent permitted by law.

6. Cookies & Website Privacy

The Dr Randeep Singh website (www.drrandeepsingh.com) may use cookies or similar tracking technologies to improve user experience. By using our website, you consent to the use of cookies in accordance with this Policy.

• Session Cookies: Used to maintain your session while using the appointment booking portal. These are deleted when the browser is closed.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., pages visited, time spent). Data is aggregated and anonymised.
• Functional Cookies: Used to remember your preferences for future visits.

Patients may disable cookies through their browser settings; however, this may affect the functionality of the online appointment booking system.

7. Special Categories of Data

Given the nature of oncology care, we routinely handles special categories of particularly sensitive data, including:

• Cancer diagnoses, staging, histopathology, and molecular profiles.
• Genetic information and family cancer history.
• HIV/AIDS status, where relevant to immune function in oncology patients.
• Psychiatric and psychological history, where relevant to cancer care.
• Reproductive health data in the context of gynaecological oncology (Dr. Satinder Kaur’s practice).

Such data is processed with the highest level of care and confidentiality. Access is limited exclusively to clinicians with a direct role in the patient’s care.

8. Children’s Privacy

Dr Randeep Singh recognises the need for special protection of data relating to children (persons below 18 years of age). We will:

• Collect personal data of minors only with verifiable parental or guardian consent.
• Not use the personal data of minors for any purpose other than direct medical care.
• Apply enhanced security and access controls to records of minor patients.
• Retain records of minor patients for the extended period prescribed by law (see Section 8).

9. Amendments to This Policy

Dr Randeep Singh reserves the right to update or amend this Privacy Policy at any time. Any material changes will be:

• Published on the Dr Randeep Singh website (www.drrandeepsingh.com) with the revised effective date.
• Communicated to existing patients via email or notice at the clinic, where reasonably practicable.
• Effective immediately upon publication unless stated otherwise.

Patients are encouraged to review this Policy periodically. Continued use of the clinic’s services after any amendment constitutes acceptance of the revised Policy.

10. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the Republic of India. Any dispute arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.